Refund and Returns Policy (Poland)

At 4cnctools, customer satisfaction is our priority. Below, you will find details about our refund and returns policy, compliant with Polish law.

1. Right to Withdraw (Return)

  • 14-Day Withdrawal Period:
    Consumers have the right to return products without giving any reason within 14 days of receiving the goods (distance or off-premises sales).
    To exercise this right, please contact us at 4cncntools@gmail.com and complete the withdrawal form we will provide.
  • Conditions:
    • The item must be returned in its original condition, unworn or unused, unless the item was damaged or defective upon receipt.
    • Some products are exempt, such as personalized goods, digital downloads, or perishable items.

2. Refunds

  • Once we receive and inspect the returned product, we will process your refund within 14 days of approval. The refund will be issued via the original payment method unless otherwise agreed.
  • Full Reimbursement:
    If you withdraw from a purchase, you are entitled to a full refund, including the standard delivery cost. However, the cost of return shipping is the customer’s responsibility unless the item was faulty or incorrect.

3. Complaints and Defective Products

  • According to Polish consumer law, you are entitled to file a complaint (complaint) about defective products within two years of purchase.
  • If the product is defective, you can choose to:
    • Request a repair or replacement.
    • Seek a price reduction.
    • Withdraw from the contract and receive a refund (in specific cases).

4. Shipping Returns

  • Items must be sent to the following address:
    Stalowa 16 St.
  • 40-948 Piekary Śląskie
  • Poland.
    Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

5. Exceptions

The following items cannot be returned or refunded unless faulty:

  • Custom-made or personalized products.
  • Digital goods that have been downloaded.
  • Sealed goods that cannot be returned for health or hygiene reasons if unsealed after delivery.

How to Initiate a Return

  1. Contact us at 4cnctools@gmail.com with your order details and reason for the return.
  2. We will provide instructions and a return form to complete.
  3. Ship the product back to us using a traceable shipping method.

For further details or assistance, please feel free to contact our customer support team.